The concept of service is part of MIMASA's DNA. We offer our customers a wide range of possibilities to give them the assistance they really need.
All our knowledge and experience are at the service of our customers through our technical support. We support the client from the test phase, through commissioning and production until training phase on the machine to explain the maintenance work.
Send us the product you want to wash, and we will test it to give you the best solution for your needs.Request more information
Continuous training for people who use, clean, and maintain our equipment.
Simulations to verify maintenance processes and resolution of incidents.
User manuals available in different formats to facilitate access to information.
We design the equipments thinking to be easy to assemble, to install and connect, we have technology to manage, we supervise, and we provide remote support to the launch of the project, and we develop instructional material to accompany our client in this process. This way we guarantee an installation by reducing trips without affecting the result.Learn more
When a client has an emergency, he wants a quick and efficient response. This is onto MIMASA technical and spare parts support is concentrating all its efforts. We have a specific after-sales service area close to the spare parts warehouse which allows us to guarantee the delivery of any part anywhere in the world as quickly as possible.
In order to process any type of request efficiently, our technical assistance service is structured as follows:
Exclusive email address.
Support by remote connection.
Face to face services
Our team of qualified technicians is on the move around the world, ready for any intervention, repairing or training when it is required.
Maintenance and calibration programs
MIMASA also offers preventive, predictive, and calibrated maintenance programs for specific equipment, so that all systems work as they did on day one. Contact our sales team and our after-sales service to receive information on the solution best suited to your needs.
MIMASA offers partial or total renewal of obsolete installations through repairs, replacements or adaptations that optimize the functionality of the system. Each revised system can be integrated with new technologies, allowing performance levels like those of new machines.
You will find the washing and drying system you need at Mimasa. Our technical team is at your disposal
to create together the ideal solution for your needs